Question 1

How long will it take to receive my order from Bkini?

Accepted Answer

At Bkini, your order is specially handcrafted based on your unique style and print preferences. Our standard turnaround time for handmaking each order is 10 working days. This turnaround time does not include the shipping duration, which will vary depending on your location and shipping method selected at checkout.

Please be aware that the turnaround time can fluctuate during busier or less busy periods. For the most accurate estimate, we recommend checking our "delivery" page or contacting us directly at contact@bkini.co.uk before placing your order.

Question 2

How do I accurately measure myself to ensure the best fit for my swimsuit or bikini from Bkini?

Accepted Answer

To ensure that your swimsuit or bikini from Bkini fits perfectly, we recommend providing your bust, waist, and hip measurements, along with your UK dress size. Here's a guide to measuring each area accurately:

**Bust**: Measure around your chest, at the fullest part of your bust. Ensure the measuring tape is level and not too tight or too loose.
**Waist**: Measure around the narrowest part of your waist, typically just above your belly button.
**Hips**: Measure around the fullest part of your hips, ensuring the tape is straight and parallel to the ground.

When you place your order, send us these measurements along with your UK dress size. If you're unable to measure yourself, we can create your design based on your UK dress size alone. Providing accurate measurements helps us to tailor the swimsuit or bikini to your unique body shape, ensuring the best possible fit. If you have further questions, feel free to contact our customer service team for assistance.

Question 3

Can I customize my bikini order on Bkini to match my personal style and preferences?

Accepted Answer

Absolutely! At Bkini, we offer a unique customization option through our "BUILD A BKINI" section. If you've found a style you love but prefer it in a different print or fabric, you can easily select your desired options to create your perfect piece. YOU pick the print. YOU pick the style. WE will do the rest. Simply head to the "BUILD A BKINI" section on our website, choose your preferred prints and styles, and let us craft a bikini that perfectly matches your unique taste and personality. Whether you're looking for vibrant patterns or specific fabrics, Bkini ensures that your custom piece is tailored just for you.

Question 4

What is Bkini's returns policy for handmade custom orders?

Accepted Answer

At Bkini, we specialize in creating handmade custom clothing tailored to your specific measurements and preferred styles. Because every design is made to order based on individual customer specifications, we do not offer refunds. This policy ensures that each item is crafted with the utmost care and precision for your unique needs. We highly recommend that you review our returns policy thoroughly before placing an order to ensure it aligns with your expectations. Should you have any questions or need further assistance, our customer service team is available to help you make an informed decision.

Question 5

What are the unique features of Bkini's swimwear and how do they benefit me?

Accepted Answer

Bkini's swimwear stands out because all our Bikinis and Swimsuits are reversible, offering you the flexibility of having 2 in 1 garments. For plain swimwear, you get the same design on both sides, ensuring simplicity and consistency. However, our printed and foiled fabric swimwear comes with a matching plain fabric on the reverse side, providing you with up to 4 different styling options for your Bkini fits. This versatility allows you to mix and match your swimwear effortlessly, giving you more value and variety from each piece. By choosing Bkini, you're investing in swimwear that adapts to your style preferences, making it perfect for any occasion.

Question 6

What should I do if my item from Bkini is faulty?

Accepted Answer

Oh no! We're sorry to hear this. If you receive a faulty item from Bkini, please return it to us within 14 days of receipt. Before sending the item back, get in touch with our Customer Service team by filling out the “Contact Us” form on our website. A member of our team will get back to you promptly to assist with the return process. We understand how important your satisfaction is and will work diligently to resolve the issue. Thank you for your understanding and cooperation.

Question 7

How should I care for my purchases from Bkini to ensure they last as long as possible?

Accepted Answer

At Bkini, we take pride in offering high-quality, customizable swimwear and clothing that you can enjoy for many seasons to come. To ensure your Bkini purchases stay in excellent condition, please follow these care instructions:

Hand Wash: Always hand wash using cold water to preserve the fabric and the vibrant prints you selected.

Detergent: Do not use detergent of any kind as it can be harsh on the material and might affect the colors or elasticity.

Scrubbing and Soaking: Refrain from scrubbing or soaking your items as these actions can damage delicate fabrics and result in wear and tear.

Ironing: If your garment features lycra or foiled elements, please avoid using the iron directly on the fabric to prevent any damage.

By following these simple care steps, you can keep your Bkini purchases looking fresh and stylish for a long time. If you have any further questions about garment care, please feel free to reach out to our customer service team.

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